Sunday, January 16, 2011

Amazon or AmazING?

Most everyone now knows what a kindle is. If not... click here to learn.
Well this last summer, as a generous graduation gift, Carlo's parents got me a kindle. I don't know how I ever survived without it before as now I always carry it to class or in my purse- just in case I have a moment to spare to read. It went with me on the cruise through the mediterranean... to hawaii.... to illinois. My kindle is more well traveled than many people I know.

Today as I went to turn on my beloved portable library of books the screen fritzed. All that appeared were shades of black and grey lines, no words.
Well- after unsuccessfully trying to figure out what was wrong, I called Amazon services. When the info person picked up the phone I was expecting to hear a list of orders to try and get my kindles working again. Instead as soon as I told him the problem the man said "ok we'll go ahead and get that replaced for you." Simple as that Amazon is sending me a new replacement kindle as I type. I could not believe how fast and easy it was to get the problem fixed.

So- if you were debating on whether to get a kindle or not- or any other kind of technological reading device... I would highly recommend it. Amazon has great customer service, easy to use items and are all around great.
Go buy yours today! Or tomorrow I guess :)



  1. that's really nice. The return policy really makes or breaks a company :)